FAQ

Products FAQ

What is a generic medication?

Wikipedia gives the following definition: “Generic drug (pl. generic drugs, short: generics) is a drug which is produced and distributed without a brand name. A generic must contain the same active ingredients as the original formulation. In most cases, it is considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. By extension, therefore, generics are assumed to be identical in dose, strength, route of administration, safety, efficacy, and intended use.”

Does a generic medication differ from a brand name drug?

Usually there is no significant difference. But there might be minor aspects which are different, of course. In order for you to know the difference, we have created the following table:

Why are generic pills cheaper than the brand name ones?

The main reason for the reduced price of generic medicines is that the creation of a generic drug costs significantly less and therefore a lower price can be offered while still maintaining profitability.
Manufacturers of generic drugs are mainly able to avoid the following three costs that brand name pharmaceutical companies incur: (1) costs associated with the research and development of the drug; (2) costs associated with obtaining regulatory approval (i.e. proving safety and efficiency of a drug); and (3) marketing costs.
First, Generic manufacturers do not incur the cost of drug discovery and instead reverse-engineer existing brand name drugs to allow them to manufacture bioequivalent versions.
Second, generic manufacturers do not bear the burden of proving the safety and efficiency of the drugs through clinical trials - rather, generic manufacturers must prove the generic drug’s bioequivalancy to the existing drug.
Third, these companies receive the large benefit of the marketing and advertising that goes into the promotion of the original branded drug. The brand name drug has to prove itself for the consumers, generic ones do not. The drugs that generic manufacturers sell have already been on the market for at least a decade or more and do not need additional advertising. For the same reason, generic manufacturers very rarely give away free samples to promote their products. The significant research, development and marketing costs incurred by the large pharmaceutical companies during the introduction of a new drug to the market is often cited as the reason for the high cost of new medications - they have to pay off these costs and make a profit before the patent expires. Generic manufacturers do not incur these costs, with bioequivalence testing and manufacturing costs significantly lower, thus being able to charge significantly less for generic medication compared to the costs of branded ones.

Where are the pills you offer shipped from?

The pills we offer are produced by Indian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly by our manufacturer. It would usually takes around two weeks for an order to be delivered to your location, up to three weeks in some rare cases.

Are your pills FDA approved?

Since the medications we offer are produced in India, they have already been approved by the Indian FDA. Our drug manufacturers perform series of tests, both during and after production, to prove that every produced drug meets the requirements for that product.

Prescription

Some products available in our pharmacy require a valid prescription. If the laws of your country or territory require you to obtain prescription for any of the products which you are planning to purchase, you will be asked by our customer support representative to forward us a copy of your prescription after you complete the order.

What is the difference between Soft and Regular pills? My order was for “soft” tabs but the pills I received are hard!

“Soft” and “regular” are just terms describing the method of use. Soft pills are meant for sublingual administration. They are put under the tongue till they dissolve. Regular pills are taken with water. Both “soft” and “regular” pills are hard in terms of their consistence.

Shipping FAQ

Where do the pills come from?

The pills we offer are produced by Indian manufacturers. To make sure our entire product list is in stock, the orders are sent out directly from our manufacturer.

What shipping methods are available?

Two shipping methods are available at the moment are:

• Trackable Courier Service
• International Unregistered Mail

What countries do you ship orders to? What are the shipping costs? How long does the delivery take?

Please see the table below for answers:

Please Note! If you order brand pills it is not possible to choose International Unregistered Mail as a shipping method. The order will be sent by Trackable Courier Service only.

How do you ship orders? Will I have to sign for the package?

If sent by the standard unregistered mail, the order will come in a plain envelope without any reference to content. The envelope will be left in your mail box. There is no need to sign for it. If sent by a courier, the recipient will need to sign for the package. All orders are shipped in discreet packaging. There is no mention on the outside of the package as to what is contained inside. Furthermore, your name or any other personal information will never be given or sold to any other company. Your privacy is our utmost concern.

Will my order be delivered in one package or you will divide it in case the order is large?

If an order includes 90 pills (or more) or if there are different types of medications in one order, we will have to send the pills separately. Thus the delivery will take longer than 3 weeks since the packages are sent at the interval of approximately 7 days, one by one. This is done to secure the delivery.

What if the order is not received during the time stated?

Your satisfaction with the products and services we provide is our prime aim. In case the order is not received within the delivery time stated, we guarantee a free of charge replacement or money-back!

Ordering FAQ

Is your site secure?

Confidentiality

All the information you provide is confidential and will never be given to any third party.
On our site, you fill in a form to order your medications. Your personal information inserted is used for the delivery of goods and for order confirmation messages. This information is also used to contact the customer if the need arises. This information will never be used for any spam or promotional messages etc.

Security

None of our stuff have any access to the customers’ credit card information. Customer support operators can see only the last four digits of your credit card in our database.
All the data from the “checkout page” is directly transferred to the secure server of the payment system.
Payments security is ensured by encrypting your personal information during its transfer from your side to the bank for the actual processing. We use 128 bit Secure Sockets Layer (SSL) algorithm to encrypt all the information you input.

What are the payment methods available?

!!!! PayPal and WebMoney payments are NOT accepted.

Is there a money back guarantee?

Yes, we offer a money back guarantee if you are not satisfied. Click here to get the information about our refund policy.

What is the difference between regular pills and pills with "SR, ER, XR, XL, TR, CR" abbreviates?

Sustained-release (SR), extended-release (ER, XR, or XL), time-release or timed-release, controlled-release (CR), or continuous-release (CR or Contin) pills are tablets or capsules formulated to dissolve slowly and release drug over time. The advantages of sustained-release tablets or capsules are that they can often be taken less frequently than instant-release formulations of the same drug, and that they keep steadier levels of the drug in the bloodstream. Sustained-release tablets are formulated so that the active ingredient is embedded in a matrix of insoluble substance (various: some acrylics, even chitin, these are often patented) so that the dissolving drug has to find its way out through the holes in the matrix. In some SR formulations the matrix physically swells up to form a gel, so that the drug has first to dissolve in matrix, then exit through the outer surface.

There are certain considerations for the formation of sustained release formulation:

• If the active compound has a long half-life (over six hours), it is sustained on its own.
• If the pharmacological activity of the active compound is not related to its blood levels, time releasing has no purpose then.
• If the absorption of the active compound involves an active transport, the development of a time-release product may be problematic.
• Finally, if the active compound has a short half-life, it would require a large amount to maintain both prolonged and effective dose. In this case, a broad therapeutic window is necessary to avoid toxicity; otherwise, the risk is unwarranted and another mode of administration would be recommended.

The difference between controlled release and sustained release is that controlled release is a perfectly zero order release; that is, the drug releases over time irrespective of concentration. Sustained release implies slow release of the drug over a time period. It may or may not be controlled release.